AI Hotline for inventory
Ric answers calls, checks inventory in real time against your POS (Shopify, Square, Lightspeed), reserves the item, and sends the confirmation by text.
Voir l'outilRetail
No inventory question left unanswered.Learn how
Use case · Retail
Sellers sell.The phone answers.
You'll never lose a sale because no one checked whether the item was in stock.
Quick answer
Does Reach Central fit Canadian retailers?
Yes. Reach Central is used by neighborhood boutiques, specialty stores, and independent retailers in Quebec and across Canada. The AI hotline answers real-time inventory questions, Social Central unifies social DMs, and the system manages in-store pickups. Law 25 compliant, with integrations for Shopify, Square, Lightspeed, and Vend.
The call comes in.The item is held.
01 · YOUR BOUTIQUE REALITY
What a Canadian independent retailer lives every week.
The real friction we see in boutiques and specialty stores in Quebec and Ontario.
Inventory questions on repeat
Do you still have the coat in M? Ric checks inventory in real time from Shopify, Square, or Lightspeed, answers, and can even reserve the item under the client's name.
Instagram and Facebook DMs sleeping
A client DMs Saturday night to check a product. No one sees it until Monday. Reach Central unifies every DM in one console linked to the client card.
In-store pickups poorly communicated
The client orders online, walks in, the package isn't ready. Ric automatically sends status notifications (preparing, ready, picked up) by text.
Holiday spikes overflowing the team
Black Friday, Valentine's, Mother's Day. Phone and DMs explode. Ric absorbs the volume, prioritizes urgent questions, and texts you the special orders.
02 · TOOLS THAT MATTER FOR YOUR STORE
Three modules to activate first.
Reach Central includes seven tools. For a retailer, these three deliver the fastest impact on conversion and loyalty.
Social Central for social DMs
Instagram, Facebook, and other platform DMs land in one console linked to the CRM. No client waits until Monday for a Saturday reply.
Voir l'outil
Client cards with purchase history
Every purchase, return, DM, call, and store visit enriches the card. You know what she bought, what she likes, and what's waiting for her.
Voir l'outil03 · FIVE-DAY ACTIVATION
From empty account to fully equipped store in one business week.
A Reach Central expert walks each step. You make five decisions, we handle the rest.
Day 1 · Retail sector configuration
Local number provisioned, Ric's voice calibrated for your boutique (warm, bilingual), scripts per type (inventory, hours, pickup, return, special order).
Day 2 · Client and POS migration
Connection to your POS (Shopify, Square, Lightspeed, Vend, Clover) for real-time inventory access. Client cards imported with purchase history.
Day 3 · In-store pickup and notifications
Pickup workflow configured (prepared, ready, picked up). Text notifications enabled. Prep durations per product category defined.
Day 4 · Social Central and unified messaging
Facebook, Instagram, and other pages connected. DM routing into the CRM. Team trained on the unified console.
Day 5 · Go live
The hotline takes calls 24/7, DMs converge, pickup notifications go out, the daily briefing starts. Follow-up with your Reach Central expert.
Simple.No customer ignored.
Phone calls 📞. Instagram DMs 💬. Inventory checks 📦. Item holds 🏷️. Pickup confirmations 📨. And post-sale follow-ups ⏰. Reach Central keeps the contact — the floor team keeps the smile.
Reach Central AI is hosted in the ca-central-1 region in Montréal. Client cards, transcripts, social DMs, and purchase history stay in Canada. Law 25 and PIPEDA compliant. AES-256 at rest, TLS 1.3 in transit.
- Law 25 compliant
- PIPEDA compliant
- Hosted in Montreal
- No cross-border transfer
- Encrypted client data
- AES-256 at rest
Frequently asked
Questions from local boutiques.
Does Reach Central integrate with Shopify, Square, Lightspeed, or Vend?
Yes. Reach Central integrates with Shopify, Square, Lightspeed, Vend, Clover, and most retail POS systems. Inventory access is real-time, client cards stay synchronized.
Can Ric reserve an item for a client?
Yes. If your POS supports reservations, Ric creates the reservation after the client's confirmation, attaches the hold duration (up to 48h for example), and sends the confirmation by text. Otherwise she logs the request on the card for your team.
How do pickup notifications work?
Three default statuses: order received, ready for pickup, picked up. You can add steps (in preparation, awaiting a special item). Each status change triggers an automatic bilingual text.
What happens during Black Friday or the holiday season?
Ric absorbs volume with no bottleneck, prioritizes urgent questions (special orders, sensitive returns, VIPs), and texts you what deserves immediate attention. Your sellers stay in-store.
How does Reach Central handle returns and exchanges?
Ric explains your return policy (window, conditions, refund format), captures the return reason, and creates the pre-filled return card. The client arrives in-store with everything ready.
Does Ric speak to clients in French and English?
Yes. Ric speaks Quebec French and North American English, switching based on the client's language. Especially useful for boutiques in tourist and bilingual areas.
06 · NEXT STEP
Activate Reach Central in your store.
Retail configuration included. Your first inventory question answered by Ric within five days.
Reply within 4 business hours.
Every interaction counts.