AI Hotline for patients
Ric answers, qualifies the need (new appointment, follow-up, urgency, insurance question), and books or routes. Bilingual EN/FR, reassuring clinic tone.
Voir l'outilHealth and wellness
Healthcare-sector setup included, in under five business days.Learn how
Use case · Health and wellness
Your patients,always heard.
You'll never lose revenue to an empty chair again.
Quick answer
Does Reach Central fit Canadian clinics?
Yes. Reach Central is used by dental clinics, optometry, physiotherapy, mental health, and aesthetic medicine practices in Quebec and across Canada. The AI hotline handles patient calls 24/7, reminders cut no-shows, and data sovereignty meets Law 25 and Canadian professional-order obligations. Health-sector configuration completes in five days.
Ric answers.The clinic treats.
01 · YOUR CLINIC REALITY
What a Canadian clinic lives every week.
The real friction we see in 2- to 30-professional clinics in Quebec and Ontario.
The phone ringing during a treatment
The patient in the chair deserves full attention. Ric takes the incoming call, books or reassures, and summarizes for you when you walk out of the room.
No-shows costing every week
An empty chair at 2pm is lost revenue. Reach Central's smart reminders confirm or auto-rebook on your calendar.
The anxious patient at 9pm
A patient calls in the evening, worried. Ric listens, qualifies urgency, gives validated general clinical information, and texts you only if it's actually urgent.
Insurance and billing questions
Which coverage? Which code? Ric answers standard insurance and billing questions from your internal guide, without tying up your front desk.
02 · TOOLS THAT MATTER FOR YOUR CLINIC
Three modules to activate first.
Reach Central includes seven tools. For a clinic, these three deliver the fastest impact on patient conversion and profitability.
03 · FIVE-DAY ACTIVATION
From empty account to fully equipped clinic in one business week.
A Reach Central expert walks each step. You make five decisions, we handle the rest.
Day 1 · Health-sector configuration
Local number provisioned, Ric's voice calibrated for the clinic (reassuring, bilingual, professional), specialty scripts (dental, optometry, physio, etc.).
Day 2 · Patient migration
Patient cards imported from your practice-management software (Dentrix, MaximEyes, Jane App, Cliniko, OD Link). Interaction history arrives with the cards.
Day 3 · Smart reminders and calendar
SMS and email reminders configured (24h, 2h before), confirmation and auto-rebook enabled. Synced with your existing calendar.
Day 4 · Team training and health FAQ
Two one-hour sessions for front desk and clinicians. Insurance and billing FAQ loaded from your internal guide.
Day 5 · Go live
The hotline takes patient calls 24/7, reminders go out, the AI daily briefing starts. Follow-up with your Reach Central expert.
Simple.No patient left unanswered.
Patient calls 📞. Appointment confirmations 📅. Smart reminders ⏰. Cancellations handled 🔁. Waitlists activated 📋. And post-treatment follow-ups 🩺. Reach Central holds the line and the calendar — your pros treat.
04 · COMPLIANCE AND SOVEREIGNTY
Compatible with health professional-order obligations.
Reach Central AI is hosted in the ca-central-1 region in Montréal. Patient cards, transcripts, and recordings stay in Canada. Law 25 and PIPEDA compliant, and compatible with the confidentiality obligations of Canadian health professional orders (dental, optometry, physiotherapy, and others).
- Law 25 compliant
- PIPEDA compliant
- Professional confidentiality
- Hosted in Montreal
- No cross-border transfer
- AES-256 at rest
Frequently asked
Questions from Canadian clinics.
Is Reach Central compatible with health professional-order obligations?
Yes. Canadian hosting, Law 25 and PIPEDA compliance, AES-256 encryption, and granular permissions meet the confidentiality requirements of Quebec health professional orders (dental, optometry, physiotherapy) and other provincial orders. A detailed compliance attestation is available on request.
Does Reach Central integrate with Dentrix, Jane App, Cliniko, or MaximEyes?
Yes. Reach Central integrates with major practice-management software (Dentrix, Jane App, Cliniko, MaximEyes, OD Link, OpenDental). Patient cards stay synchronized two-way.
How much do no-shows drop?
Most clinics see a significant reduction in no-shows from the first week. The exact impact depends on volume, sector, and patient base. Concrete measurement is available in the dashboard.
What happens for an evening urgent call?
Ric listens, qualifies urgency on a general clinical scale (never a diagnosis), gives information validated by your clinic (dental emergency, severe pain, other), and routes or texts you only if it's actually urgent. The summary waits for you in the morning.
Are patient conversations recorded?
Yes, with explicit Law 25 consent. Recording can be disabled per number or campaign. Transcripts stay in Canada, encrypted at rest, and partitioned by clinician according to clinic policy.
Does the hotline speak Quebec French and English?
Yes. Ric speaks Quebec French and North American English, switching automatically based on the patient's language. Health-sector configuration included.
06 · NEXT STEP
Activate Reach Central in your clinic.
Health-sector configuration included. Your first patient answered by Ric within five days.
Reply within 4 business hours.
Every interaction counts.