AI Hotline for service and collisions
Ric answers calls, qualifies the type (maintenance, breakdown, collision, parts question) and urgency. Calm tone, bilingual, 24/7.
Voir l'outilAutomotive
No collision client left unanswered, even on Saturdays.Learn how
Use case · Automotive
The phone answers.The shop repairs.
You'll never lose a collision client because they called panicked on a Saturday.
Quick answer
Does Reach Central fit Canadian garages and body shops?
Yes. Reach Central is used by dealerships, mechanical garages, body shops, and specialty workshops in Quebec and across Canada. The AI hotline handles service and collision calls 24/7, the planner coordinates technicians and bays, and MMS photos attach to project cards. Law 25 compliant, with integrations for Mitchell 1, ALLDATA, RO Writer, and Tekmetric.
Ric takes the panic.The mechanic keeps the keys.
01 · YOUR SHOP REALITY
What a Canadian garage or body shop lives every week.
The real friction we see in 2- to 30-technician workshops in Quebec and Ontario.
The panicked post-collision call
The client just had an accident and needs calm answers. Ric listens, captures the details (location, visible damage, injuries, insurance), and texts you the context before the client hangs up.
Service appointments overflowing
Tire change season, oil changes, brakes. The phone rings non-stop. Ric absorbs the volume, qualifies urgency, and books on the fastest available bay.
Parts questions paralyzing reception
How much is an alternator for a 2018 Civic? Ric answers standardized parts questions from your catalog and suppliers, without tying up your service advisor.
Insurance estimates dragging on
A body shop is waiting on photos, authorization, claim number. Ric captures everything by text and MMS, creates the project card, and notifies your estimator the moment the file is ready.
02 · TOOLS THAT MATTER FOR YOUR SHOP
Three modules to activate first.
Reach Central includes seven tools. For a garage or body shop, these three deliver the fastest impact on client capture and scheduling.
Multi-technician and multi-bay scheduler
Coordinates specialty technician and bay availability. Accounts for repair durations by service type and parts arrival timing.
Voir l'outil
CRM with vehicle cards
One card per vehicle, linked to one or more owners. Full history: services, parts, mileage, next recommended maintenance.
Voir l'outil03 · FIVE-DAY ACTIVATION
From empty account to fully equipped shop in one business week.
A Reach Central expert walks each step. You make five decisions, we handle the rest.
Day 1 · Automotive sector configuration
Local number provisioned, Ric's voice calibrated for your shop (calm, professional, bilingual), scripts per type (regular service, breakdown, collision, parts, warranty).
Day 2 · Client and vehicle migration
Client and vehicle cards imported from your current system (Mitchell 1, ALLDATA, RO Writer, Tekmetric, Shopmonkey). Service history included.
Day 3 · Technicians, bays, and durations
Configuration of specialty technicians (general mechanical, body, electrical), bays, and durations per service type. Coordination rules enabled.
Day 4 · Collision and MMS workflow
Photo-capture by MMS enabled for body-shop estimates. Insurance workflow with claim number capture, damage photographs, and estimator notification.
Day 5 · Go live
The hotline takes calls 24/7, appointments book on the right bays, the daily briefing starts. Follow-up with your Reach Central expert.
Simple.No client stranded.
Emergency calls 📞. Scheduled estimates 🔧. Damage photos 📸. Service reminders ⏰. Post-repair follow-ups 🔁. And service-desk coaching 🎧. Reach Central holds the line — the shop works on the vehicle.
Reach Central AI is hosted in the ca-central-1 region in Montréal. Client cards, vehicle cards, collision photos, call transcripts, and insurance claim numbers stay in Canada. Law 25 and PIPEDA compliant. AES-256 at rest, TLS 1.3 in transit.
- Law 25 compliant
- PIPEDA compliant
- Hosted in Montreal
- No cross-border transfer
- Encrypted photos
- AES-256 at rest
Frequently asked
Questions from garages and dealers.
Does Reach Central integrate with Mitchell 1, ALLDATA, RO Writer, or Tekmetric?
Yes. Reach Central integrates with Mitchell 1, ALLDATA, RO Writer, Tekmetric, Shopmonkey, and most shop-management software. Client and vehicle cards stay synchronized two-way.
How does Ric handle a panicked collision call?
Ric recognizes the emotional urgency, speaks calmly, asks if anyone is injured, and routes to emergency services if needed. She then captures vehicle, location, and insurance details, and texts you immediately.
Can Ric answer parts questions?
Yes for standardized questions (availability, approximate lead time, common parts pricing) from your catalog and suppliers. Complex estimates stay routed to your service advisor.
How does multi-bay scheduling work?
You configure bays, technicians, and durations per service type. Ric checks both resources (specialty technician plus bay) before booking. Conflicts are avoided automatically.
What happens during tire season or a spike?
Ric absorbs the volume, qualifies urgency (regular seasonal change vs active tire damage), and proposes the first available slot. No call waits, your team works on vehicles in the bay.
Are conversations recorded?
With explicit Law 25 consent, yes. Recording can be disabled per campaign. Transcripts stay in Canada and support dispute resolution and training.
06 · NEXT STEP
Activate Reach Central in your shop.
Automotive configuration included. Your first service call answered by Ric within five days.
Reply within 4 business hours.
Every interaction counts.