AI Hotline for reservations
Ric takes reservation calls, captures allergies and special needs, proposes available slots, and confirms by text. Bilingual, available 24/7.
Voir l'outilFood and hospitality
The phone answers during the service rush.Learn how
Use case · Food and hospitality
Service in the room.Calls in the queue.
Your host stops running between the kitchen, the phone, and the waiting guest.
Quick answer
Does Reach Central fit Canadian restaurants and hotels?
Yes. Reach Central is used by restaurants, cafés, bistros, inns, and hotels in Quebec and across Canada. The AI hotline takes reservations 24/7, captures allergies and special needs, handles group events and modified hours. Law 25 compliant, with integrations for OpenTable, Resy, Tock, Cloudbeds, and most reservation systems.
The phone rings mid-rush.Ric answers, the host serves.
01 · YOUR SERVICE REALITY
What a Canadian restaurant or hotel lives every week.
The real friction we see in the dining room, at reception, and at the counter.
The phone ringing during the dinner rush
Your host is with a guest, the kitchen is calling, the phone is ringing. Ric takes the call, captures the reservation, and sends the confirmation. The guest in the room keeps all the attention.
Allergies poorly captured
The nut allergy mentioned on the phone never makes it to the kitchen. Ric asks the structured question and records the allergy on the reservation, passed to the PMS and read by the team.
Modified hours poorly communicated
Holidays, weather, special events. Ric replies with the right hours at any time, in the right language. No client arrives at a closed door.
Group requests slipping through
A corporate event for 30 deserves a real conversation. Ric captures the occasion, size, needs, and texts you. You call back with full context.
02 · TOOLS THAT MATTER FOR YOUR ESTABLISHMENT
Three modules to activate first.
Reach Central includes seven tools. For a restaurant or hotel, these three deliver the fastest impact on guest experience and profitability.
Reservation scheduler
Coordinates table and room availability. SMS and email confirmation reminders. Cuts no-shows from the first week.
Voir l'outil
Confirmations and special needs by text
Bilingual reservation confirmations, special requests attached to the card, modified-hours communications to repeat guests.
Voir l'outil03 · FIVE-DAY ACTIVATION
From empty account to fully equipped establishment in one business week.
A Reach Central expert walks each step. You make five decisions, we handle the rest.
Day 1 · Hospitality sector configuration
Local number provisioned, Ric's voice calibrated for your establishment (warm, bilingual), scripts per type (reservation, allergy, event, hours, group request).
Day 2 · Reservation system integration
Connection to OpenTable, Resy, Tock, Cloudbeds, or your current system. Ric's reservations land directly in your PMS, availability stays real-time.
Day 3 · Modified hours and events
Calendar of modified hours (holidays, events, seasons), special events, weather closures. Ric replies with current information without manual intervention.
Day 4 · Allergy and group workflows
Structured allergy form, passed to PMS and kitchen printout. Group-event workflow that captures every detail and notifies the manager immediately.
Day 5 · Go live
The hotline takes reservations 24/7, confirmation texts go out, the daily briefing starts. Follow-up with your Reach Central expert.
Simple.Service stays in the room.
Reservations 📅. Confirmations 📨. Cancellations re-engaged 🔁. Takeout orders 🥡. Group inquiries 👥. And post-visit reviews ⭐. Reach Central holds the phone — your team holds the floor.
Reach Central AI is hosted in the ca-central-1 region in Montréal. Guest cards, reservation transcripts, recordings, and contact information stay in Canada. Law 25 and PIPEDA compliant, aligned with the data-protection obligations of restaurants and lodging establishments.
- Law 25 compliant
- PIPEDA compliant
- Hosted in Montreal
- No cross-border transfer
- Encrypted guest data
- AES-256 at rest
Frequently asked
Questions from restaurants and hotels.
Does Reach Central integrate with OpenTable, Resy, Tock, or Cloudbeds?
Yes. Reach Central integrates with OpenTable, Resy, Tock, Cloudbeds, RoomRaccoon, Hotello, and most reservation systems and hotel PMS. Reservations stay synchronized two-way.
How does Ric capture allergies reliably?
Ric asks the allergy question in a structured way for every reservation, reads back the answer, confirms with the guest, and records it verbatim on the reservation card. Kitchen service sees it before the dish is started.
What happens for a group event?
For groups above a threshold you set (for example 10 people), Ric captures the occasion, size, special needs, budget, and forwards to you immediately by text. You call back with full context.
How are modified hours handled?
You load modified hours (holidays, weather closures, events) in the dashboard. Ric replies to each call with the right information, regardless of hour or the guest's language.
Does Ric speak to tourists in English and French?
Yes. Ric speaks Quebec French and North American English, switching based on the caller's language. Especially useful in Montréal, Québec City, Mont-Tremblant, and other bilingual tourist destinations.
Are calls recorded?
With explicit Law 25 consent, yes. Recording can be disabled per campaign. Transcripts stay in Canada and support service improvement and dispute resolution.
06 · NEXT STEP
Activate Reach Central in your establishment.
Hospitality configuration included. Your first reservation taken by Ric within five days.
Reply within 4 business hours.
Every interaction counts.