Privacy Policy

1. Introduction

Reach Central ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer engagement platform and related services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email, company name, phone number)
• Payment and billing information
• Communications you send to us
• Business context and configuration data you input into our platform

2.2 Information Collected Automatically

When you use our services, we automatically collect:

• Call recordings and transcripts (with appropriate consent)
• Usage data and analytics
• Device and browser information
• Log data and IP addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Train and improve our AI models (using anonymized data; opt-out available by contacting privacy@reach-central.ai)
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments and audits
• SOC 2 Type II compliance
• HIPAA compliance for healthcare customers

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@reach-central.ai
Company: Reach Central
Phone: +1 438 544 4138
Address: Quebec, Canada