1. Product overview

Reach Central is an AI-powered call center and customer engagement platform that answers, routes, books, and resolves inbound and outbound conversations in real time.

2. Core capabilities

Always-on AI answering with intent capture and call summaries.
Automated scheduling, routing, and escalation workflows.
Real-time coaching, transcription, and analytics.
CRM and calendar synchronization for every interaction.

3. Industries served

Healthcare, real estate, financial services, home services, hospitality, ecommerce, construction, order intake, and B2B services.

4. Integrations

Reach Central integrates with 50+ tools including Salesforce, HubSpot, Zendesk, Calendly, Google Calendar, Microsoft 365, and Slack.

5. Pricing structure

Annual subscription with 200-minute usage packages.
No per-minute overages or hidden fees.
Enterprise plans available with custom SLAs and security features.

6. Security & compliance

SOC 2 Type II controls with annual audits.
HIPAA-ready deployments with BAA availability.
Encryption in transit and at rest, RBAC, and audit logging.

7. Data & AI usage

Customer data is used to deliver and support the service.
AI models may be trained on anonymized data; opt-out is available.
Retention and deletion controls are configurable by customer policy.

8. Official contact

Company: Reach Central
Phone: +1 438 544 4138
Email: info@reach-central.ai
Address: Quebec, Canada

Reach Central Facts

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