FAQ

Most customers are up and running within 24-48 hours. Our onboarding team will help you configure your AI agents, import your business context, and integrate with your existing tools. Complex enterprise deployments may take 1-2 weeks depending on customization requirements.

Yes! We support number porting from all major carriers. You can bring your existing business numbers and we'll handle the transfer process. We also offer new local, toll-free, and international numbers if needed.

We integrate with 50+ popular platforms including Salesforce, HubSpot, Zendesk, Calendly, Google Calendar, Microsoft 365, Slack, and more. We also offer a robust API and webhooks for custom integrations. See the full integrations overview for data sync details.

The AI Live Coach transcribes and analyzes calls in real-time, providing agents with instant suggestions, objection handling tips, and next-best actions. It learns from your best performers and surfaces relevant knowledge base articles automatically.

No. Our AI agents use advanced text-to-speech with natural intonation, pacing, and emotion. Many customers report that callers can't tell they're speaking with AI. You can customize the voice persona to match your brand.

Yes. Our AI is trained on millions of customer service interactions and can handle multi-turn conversations, understand context, and manage complex booking scenarios. For edge cases, it seamlessly transfers to human agents.

We currently support English, French, Spanish, Portuguese, German, and Italian with more languages coming soon. Our AI can detect the caller's language and respond accordingly, or you can set language preferences per number.

Pricing includes a base platform fee for personalization and custom CRM integration, plus 200-minute usage packages on an annual subscription. There is no per-minute billing. Volume-based package planning is available for high-usage customers. See the pricing page for details.

No. We do not offer a free trial at this time. Typical onboarding takes 3-5 business days once requirements are confirmed.

Enterprise plans include dedicated account management, custom SLA, priority support, advanced security features (SSO, IP allowlisting), custom integrations, and training for your team. We also offer on-premise deployment options.

Yes. We offer HIPAA-compliant plans with BAA agreements for healthcare organizations. Our platform includes PHI safeguards, encryption, access controls, and audit logging required for HIPAA compliance.

Data is stored in SOC 2 certified data centers. We offer regional deployment options including US, Canada, and EU. Enterprise customers can specify data residency requirements to meet local regulations.

Yes. You have full control over your data. Export call recordings, transcripts, and analytics at any time. You can also configure automatic data retention policies or request complete data deletion.

All plans include email support with 24-hour response times. Growth plans include live chat support. Enterprise customers get dedicated account managers, phone support, and guaranteed SLA response times.

Yes! We provide comprehensive onboarding, video tutorials, documentation, and live training sessions. Enterprise customers receive customized training programs for their teams.