1. Agreement to Conditions d’utilisation
By accessing or using Reach Central's services, you agree to be bound by these Conditions d’utilisation and Conditions. If you do not agree with any part of these terms, you may not access our services.
Last updated: January 2025
These terms define how Reach Central services are delivered, how data is handled, and the responsibilities that keep your customer experience running smoothly.
Transparent billing
Clear subscription terms, invoices, and renewal timing.
Responsible use
Guidelines for lawful, consent-based customer engagement.
Data ownership
You retain ownership of your customer data and insights.
By accessing or using Reach Central's services, you agree to be bound by these Conditions d’utilisation and Conditions. If you do not agree with any part of these terms, you may not access our services.
Reach Central provides an propulsé par l’IA customer engagement platform that includes:
To use our services, you must create an account and provide accurate, complete information. You are responsible for:
You agree not to use our services to:
Fees for our services are as set forth in your subscription agreement. You agree to:
Fees are non-refundable except as required by law or as expressly stated in your agreement.
All content, features, and functionality of our services are owned by Reach Central and are protected by intellectual property laws. You may not:
You retain ownership of all data you provide to our platform. By using our services, you grant us a license to use your data to:
You are responsible for obtaining all necessary consents for call recording in accordance with applicable laws. Our platform provides tools to help with compliance, but ultimate responsibility lies with you.
We strive to maintain high availability of our services. Specific uptime guarantees and remedies are set forth in your service agreement. We are not liable for downtime caused by:
To the maximum extent permitted by law, Reach Central shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.
You agree to indemnify and hold harmless Reach Central from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights.
Either party may terminate the agreement with 30 days written notice. We may suspend or terminate your access immediately if you violate these terms. Upon termination:
These terms shall be governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Quebec.
We reserve the right to modify these terms at any time. We will notify you of material changes via email or through our platform. Continued use of our services constitutes acceptance of modified terms.
For questions about these Conditions d’utilisation and Conditions, please contact us at:
Email: legal@reach-central.ai
Company: Reach Central
Phone: +1 438 544 4138
Address: Quebec, Canada